Customer Care Intern (Paid Internship) - job 1 of 2

Why You’ll Love Working Here:

Working at TechSmith gives you a chance to hone your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day.

We are a technological melting pot, composed of nearly 300 uniquely skilled human beings that will continue to stretch your comfort zone – but in a good way. And speaking of comfort, who doesn’t love to show up to work in jeans, eat free snacks, and drink free pop?

With great products and maybe even better people behind them, we are always looking for passionate, fun, and hardworking individuals who truly enjoy coming to work and doing what they love. Sounds like you? We’d love to chat.

Position Overview:

TechSmith’s Customer Care Interns support the Customer Care department to ensure customers are experiencing complete value in our software and systems. We strive to provide world class customer support. As a team, we work directly with customers to help them understand the amazing things our software can do and we’re here to help when questions or problems arise. We connect with customers through our support system, phone calls, online chat, and email. Our customer care role is a bit different than typical customer service positions- we believe that customer support is more than just answering questions. We act as the voice of our customers, providing feedback to product teams and work to improve the overall customer experience.

We’re looking for someone who enjoys solving problems and is passionate about helping people.
Our interns work as part of the team while developing key business skills to help them in their future careers. TechSmith Corporation encourages interns to express their own distinctive talents and discover their own core competencies.

Responsibilities:

• Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
• Interact with customers in a professional manner to gather information on specific issues to solve their problems
• Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening
• Assist customers with account status inquiries, subscription management and answer presales and post sales questions
• Capture critical product and customer data to help improve the customer experience and create efficient business processes
• Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software
• Talk to customers about how our products can solve their challenges
• Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
• Meet and exceed any assigned individual or team goals
• Multi-task and excel in a fast-paced environment
• Understand our competitors and know our products' advantage
• Other duties as assigned

Required Skills and Background:

• A team player with a positive attitude is essential.
• Must be resourceful, self-motivated, customer-focused, and able to work on a team
• Excellent verbal and written communication skills
• Must be detail oriented
• Interest in technology, specifically software applications
• Good organization skills and capability to multi-task
• You must be legally authorized to work in the United States
• You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation. Summer class enrollment is not required.
• Must be able and willing to participate in this internship over the course of two consecutive semesters at a minimum.
• Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field.
• Please provide a cover letter
• This position does require you to come into our East Lansing, MI headquarters at least one day a week.

Preferred Skills and Background:

• Experience with phone and written customer communication
• Fluency in German, French, or Spanish languages
• Professional experience in a customer facing office environment
• Strong critical thinking skills

Compensation and Benefits:

Competitive pay based on skills and experience. This is an hourly position with TechSmith Corporation. Hours are based on a consensus between you and your supervisor. We require a minimum of 12 hours per week; however, hours are limited to 18 hours per week.

EEO Statement:

TechSmith Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email recruiting@techsmith.com with a description of your request and contact information.