Customer Care Representative - II -
Workplace Flexibility: Hybrid
Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.
Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.
Our Purpose is to make people’s lives healthier, safer, and more fulfilling.
Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View
We deliver on our purpose and our core values by staying True to Life.
Job Description
The Customer Care Representative (CCR) Level II-Service will oversee the processing of customer Repair orders and respond promptly to customer requirements, inquiries and requests. To provide an exceptional level of customer service by answering “inbound” calls quickly and efficiently to achieve the most optimal level of satisfaction to our customers. To represent Olympus in a professional and helpful manner by supporting telephone conversations with effective communication skills. To continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application. To operate within the policy and procedure guidelines.
Job Duties
- Effectively manage the inflow of telephone contact to maintain optimal service of customers’ needs and request.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution. Strictly adhere to all processes and regulations relating to Customer Complaints.
Function as the primary contact for Customer Service-related issues relating to service repair. Successfully execute customer complaints, RMAs, Loaners, Advanced Replacements, etc. Communicate with other groups in the organization (Field Service,TAC, Customer Solutions, Marketing) when it comes to the execution, tracking and processing of said order.
To maintain and place priority on ongoing “Continuous Improvement Plan”.
Timely entry into ERP/CRM/Repair systems Repair orders which may require verification of payment terms, address accuracy, Model/Serial numbers, PO#, Process RMAs, Loaners, Advanced Replacement, obtaining and retaining all back up documentation and approvals.
Respond to inquiries regarding the status of repair orders, product serviceability, and delivery and tracking information. Primary point of contact for communication with customers, National Service Centers, technical services group, corporate credit and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders.
Job Requirements
REQUIRED QUALIFICATIOS:
- High School Diploma or equivalent required; Associates degree preferred.
Minimum of 2 to 3 years of experience in Customer Service required.
PREFFERED QUALIFICATIONS:
- Demonstrates strong organizational skills.
Strong propensity to multi-task.
Extremely detail oriented, motivated, results oriented and persistent.
Proactive/takes initiative.
Maintains a positive attitude and works well within a team environment.
Handles stressful situations in a fast-paced environment.
Effectively prioritizes workload/time management.
Excellent verbal and written communication/customer service skills.
Available to work flexible hours.
Why join Olympus?
Here, people matter—our health, our happiness, and our lives.
- Competitive salaries, annual bonus and 401(k)* with company match
- Comprehensive Medical, Dental, Visions coverage effective on start date
- 24/7 Employee Assistance Program
- Free virtual live and on-demand wellness classes
- Work-life balance supportive culture with hybrid and remote roles
- 12 Paid Holidays
- Educational Assistance
- Parental Leave and Adoption Assistance
- Volunteering and charitable donation match programs
- Diversity & Inclusion Programs including Colleague Affinity Networks
- On-Site Child Daycare, Café, Fitness Center**
- US Only
**Limited locations
We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.
About us:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
Olympus requires all US new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Minnesota (US-MN) || Brooklyn Park ||
By
Olympus
At Olympus we try to make the world a little better every day, and a healthier, safer and more fulfilling place for us all to live in. We offer motivated & results-driven people a place where they can make a difference. We give you the oppor...
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