Customer Care Representative - job 1 of 2

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Overall mission: Be the central link between the customer, operations, sales team and GBS to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationship with Customer, act as the Voice of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

In this position you will:

• Execute Customer Care strategy and follow global guidelines
• Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant
• Actively work with the customer care team on customer intimacy and delivering superior customer experience
• Manage customer expectations and build strong relationship
• Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate, with the help of the Support Office and the Control Tower
• Day to day communication and collaboration with customers, operations, sales and GBS
• Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
• When applicable determine corrective action with the help of the Support Office and Control Tower
• Prepare Debit and Credit notes, process quality notifications and Customer Returns

You?

Are you someone who wants to grow and shape your world? Do you thrive in a culture where you can express yourself in a creative team environment and where you can collaborate with teams who are as passionate as you are? Then come join us – and impact your world.

Your professional profile includes:

• High School or Secondary Education
• Associate or University Degree preferred
• 3-5 years in the industry including customer facing role
• Strong knowledge of SAP and associated processes
• Microsoft Office expertise

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.