Customer Care Specialist

We're looking for an accomplished and well-rounded Insurance Customer Care Specialist with an impressive customer service background and a resume to back it all up. Working within the HiRoad Customer Care team, you will play a central role in helping to build a service experience that feels more like a high-end loyalty program. Ultimately, you will be responsible for delivering an exceptional and personalized experience for our customers not typically found in our industry.

• Work from home 4 days per week
• Ensure an exceptional, personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (chat, phone, email, etc.)
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our members need assistance.
• Utilize our policy management system to perform transactions, such as policy changes and corrections.
• Identify and ensure strong relationships with members who are model users as well as leaders and influencers.
• Own your efforts to deliver customer happiness.
• Innovate and promote solutions and process changes that will increase the ease and effectiveness of our support efforts.
• Act as the voice of the customer to relay their happiness and feedback that is not easily tracked in numbers.

This position is perfect for someone who wants to do something more exciting in insurance, be part of a new way to deliver it, and join an exciting company entering new markets.

• You're very comfortable with smartphones, texting, chatting, messaging, etc. and are familiar with changing settings or troubleshooting issues
• You're excited about using new modern technologies to communicate with our customers.
• You're passionate about great customer care.
• You feel great satisfaction when a customer gives you glowing feedback.
• You want to be the best example of how to care for a customer.
• You share success with your team members.You're committed to working in a fun, fair, trusting nurturing work environment free of politics.
• You're active, engaged and excited about work projects and social activities.
• You build strong relationships and partnerships with your peers and leadership.
• You're adaptive and will collaborate with others to change how things are done if it's not working.
• You effectively communicate with leadership, peers and your team members.
• You take issues and conflicts head on and resolve them quickly.
• You want to do something exciting and different to build your career.

• At least one year customer service experience
• Bachelor's Degree and/or relevant experience
• Excellent oral and written skills; a cover letter is recommended