Customer Consultant - Inbound (Part Time)

Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career in a WEC Energy Group Care Center may be a fit for you!

We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time)
in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.

We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

This position has a direct impact on the energy that people in our communities use every day.

Job Responsibilities

The Part -Time Customer Consultant is responsible for:

• 
  Receiving all incoming gas, electric, and steam contacts from customers
• Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
• Processing on and off orders, reconnections, trouble calls, gas emergency calls, and new construction orders
• Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
• Perform special assignments as needed
• The Care Centers operate 24/7 to ensure customers have energy related solutions
• We offer a competitive salary, starting at $22.08/hour.
• Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends.
• Part Time hours consist of 30 hours a week, with the opportunity to work additional hours.

Tentative Start Date: 09/07/2023

Preferred Qualifications

• 
  One year customer contact or call center experience preferred.
• Computer experience is preferred.