Customer Contact Rep I, II, or Sr

Posting End Date:

This position can be filled as a Customer Contact Rep I, II, or Sr based on the candidate’s qualifications.

Job Duties/Responsibilities

Provide face to face customer service in the Entergy New Orleans Customer Care Centers.
Responsible for but not limited to initiation of new electric and gas service, discuss and assist customers with credit issues, initiate field actions where necessary, initiate and assist business customers with accounts and independently resolve any and all other types of customer service issues.
Customer Contact Rep must be available for emergency call out during hurricanes or similar emergencies.
Interface with other departments and employees to satisfy customers’ needs and complaints while maintaining department’s productivity goals.
Must know/learn total operations of Customer Care Center and be extremely flexible.

Minimum Requirements

Minimum experience required of the position

Desired: 1-4 years relevant work experience.

Minimum knowledge, skills, and abilities required of the position

Desired: Extensive Customer Service experience, proficient in CCS, MyService Console, Salesforce, ASISO, Microsoft Office experience, Technical Desk experience, credit and collection experience, business accounts experience, and other general customer service training.
Excellent oral and written communication skills.
Ability to work well under pressure especially when dealing face to face with difficult customers.
Willingness to work required overtime.
Ability to work well with fellow employees.
Ability to perform independently of direct supervision; decision making ability; empowerment skills.
Must have wide range of knowledge about Company policies and procedures, facilities and equipment.
Customer service experience working with both internal and external customers desired.
Familiar with Customer Information System and/or Agent Information System preferred.

#LI-DT1

Primary Location: Louisiana-Gretna
Job Function: All Other Jobs
FLSA Status: [[customString3]]
Relocation Option: No Relocation Offered
Union description/code: [[customString5]]
Number of Openings: 1
Req ID: 111953
Travel Percentage:Up to 25%

By Entergy

At Entergy, we power life. Entergy is an integrated energy company engaged primarily in electric power production and retail distribution operations. We own and operate power plants with approximately 30,000 megawatts of electric generating capaci...

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FUNDING

Public

INDUSTRY

Energy & Utilities

TEAM SIZE

10000+

LOCATION

Hybrid, based in New Orleans, LA

DATE POSTED