This job is expired We're automatically mark job as expired after 180 days of its inactivity

Job details

Customer Contact Representative I

Overview:

The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound contact center. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers’ needs.

Responsibilities:

Handle incoming call, email, and chat inquiries regarding various aspects of personal accounts, loans, related products, and services
Provide explanation of account information regarding transactional outcomes such as balances, pending or settled charges, and applicable fees.
Fulfill requests regarding transactions and operational tasks, including check orders, load stop payment, money transfer and research as needed.
Increase customer awareness of existing self-service features and benefits in the best interest of the account holder to enhance overall banking experience
Escalate complex or unresolved customer situations as needed
Guide customers through basic troubleshooting procedures to remove any obstacles affecting ability to properly access a product, service, or important information
Meet monthly performance standards based on defined benchmarks for quality assurance, productivity, schedule adherence and customer satisfaction
Maintain current knowledge of Trustmark products, policies and services while remaining knowledgeable of standards and minimizing risks
Perform additional duties as assigned.

Qualifications:

Must have a high school diploma or equivalent
At least 2 years of customer service or contact center experience
Bilingual English-Spanish speaking a plus
Possess positive attitude and enjoys helping others
Strong attention to detail and problem-solving ability
Excellent written and verbal communication skills
Proficient PC skills including Microsoft Office suite
Ability to remain calm in highly stressful situations
Four-year college degree strongly preferred
Banking or other financial institution experience preferred

Trustmark National Bank Glassdoor Company Review

3.7

Trustmark National Bank DE&I Review

No rating

CEO of Trustmark National Bank

Duane Dewey

Approve of CEO

By Trustmark National Bank

Trustmark Corporation is the holding company for Trustmark National Bank, which has more than 150 locations, mainly in Mississippi, but also in East Texas, the Florida panhandle, and Tennessee, where it also operates its Somerville Bank & Trust su...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Jackson, MS

DATE POSTED

August 5, 2023