Customer Debug Engineer

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Customer Debug Engineer
THE ROLE:
Work closely with MDC/OEM/ODM partners to enable successful deployment of AMD server platforms by aug-menting customer solutions with technical collateral, such as application note documentation, user guide on cus-tomization and tuning, sample and reference design materials, and debugging/profiling tools

• Perform bringing up support, as well as debugging on internal and external reference and production designs, and provide solutions to customers
• Engage directly on key technical topics, issues, architecture discussions, and performance optimizations with customers and internal teams and steer of multi-party discussion to convergence
• Analytic ability to address technical issues and generate creative solutions
• On-site support to speed up issue closure to meet overall project schedule

THE PERSON:
As the ideal candidate, you will be responsible for the following:

• Working on any of the following (PCIe/Memory/CPU/Power Management/Platform and System Debug/RAS related failures) with customers to get problems resolved
• Collaboration with AMD global teams to identify best solutions
• Providing design and debug recommendations to customers for platform/system level related questions
• Utilizing scopes and/or protocol analyzers and/or JTAG debug tools to narrow down and root cause platform/system failures

KEY RESPONSIBILITIES:

• 5+ years (MTS) or 8+ years (SMTS) of silicon/server/client product development experience
• Strong technical skills with extensive hands-on experiences in Hardware/Software platform design and system architecture
• Experience in working directly with customers and enabling them to production
• Leading collaborative technical discussions to drive resolution on technical issues and roll out technical initiatives
• Be able to work in a high demand, fast paced environment with lots of real-time problem solving and critical thinking
• Drive product platform debug efforts to identify root cause and resolution of AMD's Server SoC

PREFERRED EXPERIENCE:

• Working experience with computer hardware architecture (CPU/APU/GPU, x86, pcie, memory, bus logic) and software architecture (OS, driver, firmware development)
• Understanding of modern x86 microprocessor architecture and Server platform architecture
• Debug skills at both SoC and system level
• Experience of post silicon validation methodologies
• Hands on expereince of developing or validating of RAS (reliability, Availability and Serviceability) feature
• Familiarity with programming / scripting language (C/C++, Python, Shell, ...)
• Working knowledge of Server OSes (Linux, Windows Server)
• Self-organizing and the ability multitask based on priorities
• Must be a self-starting team player with excellent communication skills who can work with minimal guidance

ACADEMIC CREDENTIALS:

• Bachelors or Masters degree in electrical or computer engineering

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Benefits offered are described: .
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.