Customer Experience Sales Representative

The Inbound Sales Representative is an inbound sales position within our Customer Experience department. This position is primarily responsible for answering calls from new and existing fans regarding Vari products to recommend workspace needs based through asking qualifying questions. The Sales Representative will receive orders through various channels, primarily the phone and email, as well as qualify sales lead opportunities for other Sales teams.

WHO YOU ARE

You:

• Raise the bar by taking the initiative to achieve results and make excellence your goal.
• Create lifelong fans by making customer experience your top priority.
• Are authentic and say what you mean, share how you feel, and are your true self.
• Are a team player and foster a sense of community by recognizing and valuing the unique contributions of our team.
• Believe it’s possible and look at challenges optimistically – seeing opportunities to bring solutions to the table.
• Embrace change and recognize the industry and the company is evolving.

WHAT YOU’LL DO

• Be an expert in Vari products and services in order to recommend complete workspace solutions.
• Ask questions and engage in discovery conversations to understand our fans’ needs.
• Handle 30+ inbound phone calls per day.
• Handle an average of 35+ Sales and/or Online leads per week.
• Use sound judgment in problem solving any issues.
• Be confident and comfortable in transitioning support conversations into product recommendations.
• Effectively communicate and document sales leads to the Sales Development Representative (SDR) team.
• Enter orders, quotes, and cases accurately to ensure customer satisfaction.
• Achieves all sales standards, goals and KPIs set for the team.
• Follows established process and procedures to organically increase revenue.
• Place outbound follow-up calls.
• All other assigned duties.

HOW YOU’LL GET THERE

• 1-2 years of inbound, outbound, retail or call center sales experience to include: utilizing a defined sales process to qualify customers, assess their needs, and position a solution for them.
• Customer focused with track record of going above and beyond.
• Strong communication skills both oral (speaking, listening, interpretation) and written.
• Bachelor’s Degree Preferred.
• Proficiency in Microsoft Word, Excel and Outlook.
• Experience with POS, CRM (Salesforce preferred) required.

COMPANY DESCRIPTION

We started by developing the world’s leading sit-stand desk converter to help a coworker with back pain, but now we’re so much more than a desk. We are flexible workspace solutions made simple and installed fast.

From a collection of office furniture to workspaces offering space-as-a-service, we provide everything high-growth businesses need to unlock the potential of their workforce. Today, we have over 3 million fans worldwide. We’ve shipped products to more than 120 countries, and our solutions are in 98% of Fortune 500 companies.

We promote a company culture that encourages diversity, creativity, innovation, and inclusion. Vari has become one of the most innovative, forward-thinking companies in the world. We’re growing quickly, so our company is fast-paced and exciting, but also friendly and supportive. Our employee benefits package includes medical, dental, and 401k, but also profit sharing, education reimbursement, and wellness perks, like an onsite gym.

WHY Vari?

We’re award winners:

• Work at a “Best Place to Work” – FORTUNE Magazine
• Grow with the “National Entrepreneur of the Year” – EY
• Be part of the “Fastest Growing Company in DFW” – SMU
• Learn from award-winning leadership – Most Admired CEO (Dallas Business Journal), CMO of the Year (American Marketing Association), Outstanding CFO – Large Private Company (DCEO)

We want you to be happier and healthier:

• Your own Active Workspace
• On-site gym with Peloton cycles and a spa-like locker room
• Group fitness classes – from bootcamps to yoga
• Meditation and chair massage pods
• Subsidized healthy food from Fresh Café
• Outstanding overall total rewards package
• Wellness program and insurance premium discounts
• Nicotine-free facility

We value our employees:

• Community Team that cares
• Enhanced paternity / maternity programs
• 401k and profit-sharing plan
• Paid personal time off
• Paid volunteer time off
• Team building events on and off site
• Mentoring and career development
• Gourmet coffee bar
• Education reimbursement
• Short-term and long-term disability premiums covered at 100% by Vari

**Vari provides equal employment opportunities to applicants and employees without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.