Customer Experience Specialist

We started to build Jiminny in 2016 with just 3 founders, a ton of ideas and the drive to make a real difference to the sales coaching space. We're passionate that everyone in sales and customer success should have the chance to succeed and be the best version of themselves. We’re still growing and at rapid speed, even for a SaaS startup.

Sales / Revenue tech is undoubtedly one of the hottest markets out there at the moment, and our product is already making waves, positioning Jiminny as a fierce competitor against the market leader several times our size.

As for our team, we are doers - it’s why our values all start with ‘be’. We work hard with a lot of fun being had along the way, and embrace a modern business culture that prioritises our team’s wellbeing, happiness and personal development. Read more about us here.

We’d love to see if you’re suitable and interested in the role so please have a read of the following and give us a shout if you’d like to chat.

How we’re seeing the role

We're looking for someone who can be a key part of our Customer Experience (CX) team. You’ll join as Customer Experience Specialist and help us deliver a service that wows our users and you’ll work closely with the CX Team Lead to help build out this function.

We need you to help us deliver an incredible and inspiring service to the sales and success reps that are using Jiminny everyday.

What needs doing

The sales and success reps need you to:

Educate and excite them about using the Jiminny product during the onboarding process

Keep them up to speed with new feature releases

Educate them on how to improve their skills using the Jiminny platform

Support them in moments when they get stuck

Look for new and exciting ways to continually engage them with Jiminny and how we can help them

What you’ll deliver:

Managing the users relationship - you’ll be a key frontline face of Jiminny and the service we provide

Providing users with tools to onboard them to Jiminny eg regular workshops and for larger clients dedicated launch sessions

Offering support with issues that interrupt their smooth experience

Show off product updates so teams are aware of the latest features

Run rep webinars for ‘best practices and tips’ on getting the most out of Jiminny

Collaboration with the Onboarding and CS teams when working with clients

Running regular weekly sessions with different focuses

The bits that we can’t do without

People describe you as having an ‘infectious’ energy, you’ll be able to excite our users about the Jiminny platform with your passion

You’ll have experience of delivering training sessions and workshops to a variety of audiences

You’ll be confident in front of a group, online or in person. You’ll own your stage and know how to keep people's attention

You get a buzz after delivering training sessions to both small and large groups

You can manage your day well, are comfortable jumping between different tasks and maintaining focus

You love to learn and own your development, we’ll give you support, but you need to own the plan

You face obstacles with a ‘how can we get round it?” attitude. You face failure with a “how can I improve” attitude

You’re ambitious and not afraid of a challenge

The bits that it would be great if you have

You have experience of being in a fast paced environment and a world where things change frequently

High growth technology experience (preferably SaaS plaform)

You have (or could have) an interest or passion in sales and coaching

Understanding of the sales tech space

What you will get from us

As high a base salary as we can afford with annual reviews

Employee option program so that we can all see the rewards of success together

A fantastic culture that you can help shape and develop with us

To be listened to, appreciated and valued by us

Employee engagement hub with a wellbeing centre, discounts and recognition program

Flexible and remote working options

Access to Academy for career development

Bi-annual JBU (business get together to go through numbers etc, dinner and drinks)

Regular team social activities & events

Performance related team bonus; additional holiday days

You’ve made it to the bottom of the ad, hopefully that means you're interested? We'd love to hear from you if you’ve got all the “must have” bits and as many of the “great to have” bits as possible and you’re interested in what we’re doing and how we can develop your career.