Customer Experience Survey Analyst

Insight is seeking a full-time Customer Experience Survey Analyst (Qualtrics) who can help provide our clients with the best experience possible. You will do this by designing/building new surveys in Qualtrics and in creating survey deliverables using advanced Qualtrics reporting. If you have strong Qualtrics skills, 3+ years of customer-facing experience, and want work at one of the 2023 Achievers Most Engaged Workplaces, Insight could be the place you’ve been dreaming about.

Responsibilities

• 
  Responsible for Qualtrics survey consulting, survey development & launch, survey distribution and automation, dashboard development and reporting, extension and API configuration, administration.

• Consulting with internal teams to identify survey requirements and make recommendations on survey design, implementation, and reporting.

• Coordination of global entities for automation of contact creation and survey distribution.

• Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.

• Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers.

Required Skills

• 2+ years of direct experience building and deploying in the Qualtrics survey platform including survey & dashboard design across customer experience (CX), employee experience (EX) programs, Voice of the Customer (VoC), and Customer Feedback programs.

• Strong communication and presentation skills.

• Quick learner, self-motivated, high level of passion, adaptive.

• Ability to utilize deductive and logical reasoning to draw conclusions.

• Conduct meetings and presentations to share ideas and findings.

• Work closely with clients, internal resources, at all levels of leadership.

• Solid technical knowledge and experience working with Excel, Word, and PowerPoint.

Plus Skills

• Working knowledge of PowerBI, Azure Databrick, SharePoint.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Plano || Texas (US-TX) || United States (US) || Special Programs || None || Remote ||