Job details

Customer Insights Analyst

Overview:

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How you can make a difference

The Customer Insights Analyst leads in supporting company operations and decision making by collecting data, analyzing trends, and sharing data driven insights. You will coordinate with stakeholders across different business functions to identify trends and deliver actionable insights through surveys and using a variety of analytical techniques and data visualization. Additionally, you will design, implement, and evaluate ad-hoc projects and produce recurring reports that draw insight from both quantitative and qualitative customer feedback in a way that best represents the Voice of the Customer.

What you’ll be doing

Provide internal business partners with insights, reports, and dashboards to enable understanding of business opportunities and guide effective decision making.
Independently analyze and summarize quantitative and qualitative customer data using advanced statistical methods including, but not limited to, regression, factor analysis, text analytics, conjoint analysis / MaxDiff and structural equation modeling.
Use Qualtrics XM Discover (formerly Clarabridge) text analytics platform to conduct text, sentiment, and root cause analyses to answer business questions and reveal key insights into customer experiences.
Serve as primary point of contact for key stakeholders and team members throughout the organization to complete ad hoc projects, interpret data, design goals, and provide recommendations on targeted action plans aimed at improving performance through the eye of the customer.
Efficiently identify, pull, aggregate, and analyze data from enterprise databases.
Measurement and analysis of key performance indicators for measuring success (NPS, CSAT, CES) to identify trends, meaningful insights, and overall business implications.
Stay updated with the latest trends and advancements in CX and VoC methodologies and recommend process improvements to enhance the overall effectiveness of the CX function.

What you will need to be successful

Master's or bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, Marketing Research, or other quantitative discipline.
4+ years of experience supporting business decision making with reporting & analysis.
Proficient with survey design, implementation, and evaluation.
Experience with Qualtrics XM Discover (formerly Clarabridge) or other Text Analytics tool.
Proficient with common business analytics tools including, but not limited to, R, Python, SQL, and Tableau.
Advanced Excel skills.
Demonstrated competency with advanced statistical methods including, but not limited to, regression, factor analysis, and structural equation models.
Excellent data visualization skills.
Persuasive communicator - demonstrated ability to influence business outcomes.
Ability to prioritize multiple simultaneous projects / deliverables to successful completion.
A record of personal and business ethics appropriate for high-visibility public company with a culture of integrity.

#LI-Remote

This is a remote position.

Salary Range: $74500.00 To $115500.00 / year Benefits & Perks:

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Uncapped paid time off
Adventure accounts
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives

Come be your authentic self:

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

By HealthEquity Inc.

Connecting health and wealth. As the retirement savings gap is widening and healthcare costs keep climbing, we recognize that connected problems require connected solutions. That's why our mission is to connect health and wealth. By bringing tog...

7 jobs

MATCH

Calculating your matching score...

FUNDING

Growth

INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Draper, UT

DATE POSTED