Job details

Customer Operations Area Manager , COOPER LIGHTING SOLUTIONS

Job Title

Job Description

We are

Cooper Lighting Solutions. We build forward-thinking lighting solutions that make people’s lives safer, while making buildings, homes and cities smarter and more sustainable. We deliver an industry-leading portfolio of indoor and outdoor lighting, lighting controls and smart lighting systems.

Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting. Together we have a shared purpose to unlock the extraordinary potential of light for brighter lives and a better world. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

Your opportunity

We’re looking for an Customer Support Manager to join our Customer Operations Team in Peachtree City GA.

You’ll be responsible for supervising the day-to-day activities of the customer experience team members that support this sales territory. This includes management of personnel, order accuracy, process development, staff training and competency development. This position will need to apply business acumen, display technology knowledge and have a thorough understanding of the company’s strategic priorities to anticipate future needs that will translate into effective systems and business processes for the customer service organization. This position will manage a territory that ranges from $400M - $700M annual revenue.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

Assess, coach and develop team members to strengthen their technical and business skills.
Communicate with plant personnel, sales team, agents, distributors and end users.
Support the sales organization for the defined territory in evaluation of new business opportunities
Perform market research for the defined territory to optimize customer experience needs
Partner with commercial teams to determine value drivers for our products and territories

What you’ll need

Bachelor's degree from accredited institution
3+ years in a Management / Supervisor Role
Communication Skills – able to adapt communication requirements to people / situation as required
Decision Making Skills – demonstrated ability to use information and judgment to make sound business decisions based on financial impact as well as customer-focused matters
Motivation / Coaching Skills – able to inspire and motivate team members to achieve better results

What you’ll get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See

#SignifyLife

through the eyes of our employees!

Who we are

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

We’re operating in 74 countries with 32,000 people worldwide.

#LI-DM1