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Customer QA Manager (Food and Beverage)

Position: Customer Quality Manager

Department: Corporate Quality & Food Safety

Reports To: Corporate Food Safety & Quality Manager

Salary Type: Exempt

Location: Irwindale, Calif.

Pay Range: $90,000-$100,000

What if your job had a real impact?

By joining Bonduelle, the world leader in ready-to-use plant-based food, you are deciding to make a positive & sustainable impact on yourself, others & the planet. You will play an active part in our mission: "inspire the transition toward a plant-based diet to contribute to people's well-being & planet health". Bonduelle is a family-run company of 14,600 people which provides over 100 countries with vegetables.

Well established in the United States, our business unit includes 4 production facilities with more than 3,200 associates. We process fresh vegetables, salads & meal solutions with our own brands: Ready Pac Foods® & Bistro®.

Join us at Bonduelle to start an adventure where people come first and contribute to a better future through plant-based food!

Position Summary:

The Customer Quality Manager is an individual contributor that is responsible for the effective management of all areas relating to customer quality management. This role will focus on areas that drive competitive advantage in meeting customer needs, such as customer engagement, technical expertise, risk mitigation efforts, project management, etc. The position works proactively partners with key strategic business partners, both internally (Quality, Sales, Operations, etc.) and externally (customers, etc.) to ensure customer expectations are met and drive continuous improvement efforts.

Key Responsibilities:

Responsible for leading Quality improvement efforts for key programs/customers, including business strategies/priorities, functional strategies/priorities, customer requirements/expectations, etc.
Manage, monitor and trend Quality key performance metrics and reporting for organization to drive action and continuous improvement, including internal and external failures (customer rejections, complaints, etc.)
Provide technical and project management support to improve customer satisfaction and minimize risks to organization.
Engage, collaborate, communicate and satisfy customers needs within Quality organization, including customer meetings, visits, presentations, scorecarding, etc.
Build predictive performance tools to shift from reactive quality management to proactive, predictive quality management.
Support internal facilities and customers by driving alignment and partnership, including issue root cause analysis, corrective actions, troubleshooting, risk assessments, etc.

Other Responsibilities:

Special projects or other duties, as required/assigned

Qualifications

Bachelor’s degree in Science or related field required
3-5 years of experience within the food industry, with prior food safety/quality experience
Prior experience with FDA and/or USDA preferred
Personable, with prior experience managing and improving customer relationships
Advanced working knowledge of Excel and Google Sheets and experience with large data sets
Experience with data analytics/market intelligence platforms preferred, such as Tableau
Competent in Quality Tools to drive continuous improvement preferred
Strong communication, collaboration and analytical skills.
Able to travel up to 50%

Bonduelle Fresh Americas (Ready Pac Foods) Glassdoor Company Review

3.7