Customer Quality Engineer - job 2 of 2

Customer Quality Engineer at our Cowpens, SC location

YOUR RESPONSIBILITIES:

Represents the customer voice and ensures the respect of the customer specific requirements within the plant and is the interface between customers and internal other functions on quality matters.

• Handles customer interface after production begins
• Organizes and supports customer´s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification
• Proactively visits the customer’s site as needed or requested
• Responsible for working with the customer’s portal for quality related topics
• Monitors and reports the site-specific view of quality on the customer´s portals
• Enters all quality requested data to customer´s portal or answers the customer requests
• Advises and is the expert on the use of customer specific requirements
• Reviews and submits customer requested documentation such as requalification, data, etc.
• Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and coordinates the customer PPAP submission
• Manages the deviation process with the customer
• In case of an internal product non-conformance steers the evaluation of the nonconformity based on defined and agreed customer specifications
• In case of a customer complaint (0 km and field) initiates the problem-solving process with the relevant team. In cases of a formal complaint, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation
• In case of field complaints, enters the field data into SAP WM, negotiates technical factor, and rejects claims and initiates Alerts as appropriate
• Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise
• Has the authority and the responsibility to stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks, etc.
• Other duties as assigned

REQUIREMENTS:

Internal & External Working Relationships

• Customer Research and Development, Production, Industrial Engineering, Production Quality, Supplier Quality, Sales, Purchasing, Logistics, MMS coordinator

Education

• University degree (Bachelor or Master) in Engineering or other related Technical field

Experience

• At least 3 years of experience in Quality, Manufacturing or Production functions in the relevant industry
• Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP and Statistics
• Ability to interpret drawings and requirements for ensuring the adherence to agreed Quality parameters
• Fluent in written and oral local language and English communications
• Ability to use Microsoft Office tools and SAP
• Experience of Process & System Audits
• Strong communication skills

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cowpens, SC: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have at least 3 years of experience in a customer quality role?

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 3 years (Preferred)

Work Location: In person