Customer Relations Associate

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Enrollment Officer’s in our Application Center The office will specialize in offering services to visa applicants, as well as accepting their visa applications and collecting their biometric enrollment data on behalf of partnering government.

Customer Service and Enrollment Officer
ROLE AND RESPONSIBILITIES

• Working directly with high-end, high-value customers to assist with completion of visa applications, processing of documents, and certification of documents
• Assisting with time-bound visa applicants
• Processing applications and data entry in the customized VFS software, including digitalization of documents.
• Dispatch of some applications
• Scanning and uploading of documentation
• Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
• Tracking of passports
• Handling customer queries in person, by email and on the telephone
• The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
• Reports directly to Manager - Operations
• Key skills include customer service for high-end clients, high-speed and high-quality data entry, and IT familiarity with software programs, as well as interest in international travel processes, efficiency and attention to detail, and an interest in growing internally within a large international organization.

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  EXPERIENCE/QUALIFICATIONS REQUIRED:

• Excellent written & verbal communication skills with professional demeanor
• Excellent command of English is required, additional languages a plus (but not required)
• Minimum education: Bachelor’s degree
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Ability to begin work rotating shifts, if needed, between 7:00am – 7 :00pm
• Flexible / ready and willing to additional hours, if needed
• Possible travel opportunities within the US
• Ability to lift up to 40 lbs.
• Ability to stand for long periods of time.

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