Customer Service

Do you want to work in a job where you can help change clients' lives? You will have this opportunity daily with Elements Massage!

Elements Massage is looking for an engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives. Elements Massage Mechanicsburg is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.

>Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan

>Following our proven sales process to enroll clients into the Elements Massage Wellness Program

>Being the first and final face of hospitality, whether on the phone or in the studio

>Ensuring the client appointment paperwork and payment process is brief, painless, and accurate

>Working as a team with our Manager and Massage Therapists to create an environment where

clients are the center of the world

Skills:
>Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program

and build customer loyalty.

>The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.

>The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications:
>Prior retail sales experience is a must; selling memberships or services in‐person to potential clients.

>Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.

>Customer Service in call center preferred; answering phones, speaking with clients to schedule appointments, answer questions, and solve problems.

>Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.

>Driven to create the best work environment for the employees and the best experiences for the client.

>Must be able to work at least three shifts. Evening shifts and a Saturday or Sunday are required.

Studio Benefits:
>Pay $11 to $13 per hour starting

>Bonuses based on monthly conversion numbers

>A complimentary monthly massage at the studio

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Job Types: Part time, some evening and weekend hours are necessary

Pay: $11.00 - $13.00 per hour

Available shifts and compensation: We have available shifts all days of the week. Compensation is $11.00 - $13.00/hour.

About Elements Massage Front Desk: Elements Massage Front Desk is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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