Customer Service Advisor - job 2 of 3

Where: Darlington

Full time: Permanent

Salary: £21,408 plus up to 15% on top of salary in incentives

Shifts: The department is open from 08:00am until 06:30pm so no late evening shifts and only one weekend in three!

Hourly rate: £10.98

The Role – Customer Service Collections

Are you someone who takes pride in building relationships and making a real difference to people lives?

We are looking for people like you to join our frontline Customer Service Collections team as an advisor. You will work in a truly special part of our business by really being there for our customers. Whether its questions about their bill or helping them navigate through some difficult financial situations, you will build personal relationships and be there for them when they need us the most. Working as part of a team this role is about showing empathy, showing compassion and delivering the EE values.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Being part of the EE family brings a huge number of benefits including the below:

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

EE is part of the BT Group – When we connect for good, there is no limit to what we can achieve.