Customer Service Advisor

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Job Description

Customer Service Advisor, PGE Contact Center

Trainee to Regular Full time Position

Starting Wage: $22.00* per hour

Eligible for medical benefits, paid time off, and 401(k)

Hybrid role: Tualatin Office and work from home

What is it like to be an Advisor at PGE?

Customers rely on PGE to keep the lights on; and PGE relies on its Advisors to be there when a storm hits, or a tough call comes in. Advisors must be reliable, respectful, empathetic, and resourceful. The stakes are high, but the work is rewarding, and we make it fun, too. There is no script to follow, no hard sales and no outgoing call quota to reach. PGE Advisors focus on the customer and work on fast-paced, motivated teams, receive coaching and feedback from highly trained supervisors, learn about green renewable resources, energy efficiency, and enjoy working as a trusted energy advisor.

We are hiring trainee positions at our Contact Center. These positions are set to start on August 14th, 2023 Schedules for this position fall between the hours of 7am to 7pm, Monday through Friday with start times varying day to day. Schedules are released 2 weeks in advance.

In-person training is up to eight weeks. In addition, you will be afforded time onsite to demonstrate proficiency in your role prior to working under the hybrid model of onsite and remote working

PGE Employees are expected to work during major outages. When we do have many customers without power, there may be times when you are expected to come in for outage duty. These can be 12 hour shifts and can end up being weekends and holidays while the staff covers the Call Center 24/7. Please note anything over 40 hours per work week is considered overtime and PGE pay overtime at double time.

Required qualifications:

Prior customer service experience

High school diploma or GED required

Can you:

Type at least 20 words per minute? Use Microsoft Office applications proficiently?

Learn a new computer system within a couple of days?

Attend an in-person mandatory comprehensive training course lasting up to 7 weeks from 8am-5pm, Monday through Friday?

After training work Monday through Friday, within the hours of 7am - 7pm, with varied shifts?

Are you:

Super reliable and dependable?

Good at analyzing an issue, comfortable with suggesting solutions/options to a customer and passionate about offering a great customer experience?

Good at steering a conversation?

Willing to take back-to-back calls every day?

Comfortable talking to people who are upset?

Comfortable managing lots of tasks at once?

Good at basic math?

Good at following directions and procedures?

It is not required, but it is even better if you:

Are fluent in Spanish

Regular full-time positions may be available at the end of trainee assignment, depending on business need and performance. Customer Service Advisors who pass the bilingual assessment in Spanish and are taking bilingual calls, are eligible for a shift differential at $1.25 per hour.

Here are some frequently asked questions about the hiring process for Customer Service Advisors:

What is the application process?

When you apply for a position, your profile and answers to any job questions are measured against the job requirements. Please make sure your resume is up to date and is uploaded with your application, and you answer all the questions at the end of the application. Within one week, you should receive an email with a link to take required assessments. These assessments take about 30-40 minutes total to complete.

Here is our planned timeline for our August class

Position posted until positions are filled

Skill and aptitude assessments scheduled through 7/16/2023

After applying and taking the skill and aptitude assessments, top candidates will go through a phone interview through 7/19/2023 or until completed

Interviews conducted through 7/21/2023 or until completed.

Pre-employment process includes drug screen, background check (public record and confirmation of high school diploma or GED) and employment verification check.

Target start date is Monday, August 14th, 2023.

How will Portland General Electric contact me if they are interested in my application?

We want your experience with our recruiters to be a good one. Our recruiters typically reach out to job candidates via the email you have provided to us in your application.

What can I do to prepare for an interview?

We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, embrace lots of changes, teamwork, computer savvy, and follow PGE’s guiding behaviors. They also show awareness for the Advisor role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished as a result of those strengths.

Most interviews at Portland General Electric are behavior-based. This means our recruiters and hiring managers will ask about specific professional situations you have been in and your accomplishments. For example, if you mention that you are efficient, you will be asked to provide specific examples from your work history that illustrate this.

Portland General Electric recruiters suggest you:

Familiarize yourself with the content of your resume

Review the position description to determine how your background applies

Be prepared to cite examples of your key professional accomplishments or related academic work

Read some basic information about Portland General Electric's history, value system, and our community outreach at portlandgeneral.com

Prepare a list of job-related questions that you can bring to the interview

If I don't get this job, can I continue to apply for other Portland General Electric positions?

Yes. Our positions are updated daily. Ensure that your profile is updated for the position you are applying for.

What PGE's Customer Service Advisors are saying:

"I am blown away daily by the unconditional support and all staff at the Tualatin Contact Center. It is unlike anything I have ever experienced before. That kind of support breeds respect and loyalty that you just don't find in other workplace environments..."

"...Even though I'm new to PGE I feel like I've been successful...I understand that learning is an ongoing process with the nature of the company and as time goes on, I will continue to strive and become even more successful."

"I enjoy my job and the work I do. Is it stressful at times? Yes, however I feel that what I do makes a difference and I look forward to watching the day unfold and resolving complex issues for all of my customers..."

Physical Capabilities

Driving/travel/commute Occasionally (one to two times a month or less)

Computer use (use computer regularly for entire work shift)

Office environment

Compensation Range:

Actual total compensation is commensurate with experience, skills, and education

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at .

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.