Customer Service Advocate - Remote in Cheektowaga, NY

If you are located within 120 miles of 600 Airborne Parkway, Cheektowaga, NY, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Talk about meaningful work. Talk about an important role. Let’s talk about your next career move. UnitedHealth Group is offering an innovative new standard for Health advocacy. Advocate4Me is a simplified service providing support for a family’s end to - end Health and Benefit needs through a single point of contact. Advocate4Me connects consumers to a trusted advocate who helps them get the most out of their benefits and obtain the best care. Due to expansion of this innovative program, we are seeking Licensed Practical Nurses who share our passion for helping people live healthier lives to join our team. It's an inspiring role and it can inspire your career. For those who want to reinvent the future of healthcare, here's your opportunity. Find out more about these opportunities to do your your life’s best work.SM

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work 11:30am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 600 Airborne Parkway, Cheektowaga, NY. Employees are required to come to the office for the 1st week of training and 1-2 times per month thereafter.

We offer 18 weeks of training. 100% attendance is required. 1st week of training will be onsite in the office and the hours during training will be 10:00am - 6:30pm EST during the first week only. Then training will continue remote for the rest of the 17 weeks and schedule will be 10:00am - 6:30pm EST with candidates needing to be flexible to work 8-hour shifts between the hours of 10:00am - 8:00pm EST as schedules will change towards the end of training.

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  All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

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  Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
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  Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
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  Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
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  Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher) OR equivalent work experience
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  Minimum of 3+ years of combined education, work and/or volunteer experience
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  Ability to work 11:30am - 8:00pm EST, Monday - Friday

Preferred Qualifications:

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  Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
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  Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
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  Sales or account management experience
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  Customer Service Experience

Telecommuting Requirements:

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  Reside within 120 miles of 600 Airborne Parkway, Cheektowaga, NY and be willing to come to the office for the 1st week of training and then 1-2 times per month
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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  Ability to keep all company sensitive documents secure (if applicable)
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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

New York Residents Only: The salary range for New York residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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