Customer Service Agent (US Based) - Remote

North America

What is Invisible?

Invisible Technologies helps fast-growing companies scale efficiently, so they can improve margins and capture market share at the same time. We partner with our clients to run their business operations using our modern outsourcing platform to deliver efficiency, quality, and flexibility at scale. 

Website: https://www.invisible.co

Blog: https://inv.tech/blog

Overview / Sales Deck: https://invtech.docsend.com/view/a8tthk8bwi9dbhk6

Recorded Demo: https://www.youtube.com/playlist?list=PL4135pGQh8yvHRwKatYrMDuKL7ODHBXHI

Core Values: https://www.notion.so/invisibletech/d8add47d17584715a62aa4d46f0270b8?v=187ce27ec02f4bfaa2aed9f3f2c6ad6d 

We believe that…

• Mission - Invisible is a world-changing company and the Operations Team is responsible for creating the systems that will launch Invisible into the stratosphere.
• Ownership - Every partner on the team is the “CEO” of their area - each of us are empowered to jump in and solve the problems in front of us.
• Communication - Consistent feedback is key - we are addicted to learning and getting better.
• Transparency - What one of us knows, all of us should know.
• Self-Improvement - Every new mistake is a learning opportunity.
• Meritocracy - The value someone produces should be reflected back in the position of responsibility and compensation that they receive.

 The Role

As a Customer Service Agent, you will be working on handling customer tickets on behalf of our clients. For this particular project, these customer inquiries are mostly outbound phone calls to insurance carriers to verify benefits, but different clients may have additional forms of customer service (e.g. emailing, messaging, etc.) When you begin this role, you will only be assigned to one client. We have many clients that request Customer Service assistance ranging from clients in the fields of logistics, health, software, and more. You will be given the opportunity to learn different types of customer service responsibilities as you grow at Invisible.

This role is an employee position with scheduled, defined hours - usually on US working times (Pacific or Eastern). You will be working on a team with a supervisor who will act as a manager and coach. There will be flexibility to take time off and adjust schedules with teammates as well as PTO (paid time off). Training is provided and paid. Quality will be defined by both quantitative metrics (e.g. average handle times) and qualitative metrics (e.g. clarity on a call).

Who We Want

We are looking for future team members who have a hunger for learning and are eager to learn new skills. At Invisible, we often find our customer service work to be at the leading edge of quality and innovation. We’re looking for team members who are excited about being part of an elite team of problem solvers.

A few specifics we’re looking for in a great candidate:

• Prior experience in a Customer Service role
• Candidate should be residing in the US.
• Clear and personable on the phone
• Ability to work US hours (Pacific or Eastern)
• Access to a personal computer
• Strong internet connection
• QA and Auditing Experience



Compensation & Benefits

• $15 - $18 per hour
• Opportunities for merit-based promotion
• Healthcare Benefits
• PTO (Paid Time Off)
• Work Remotely
• Full-time = 40hrs/week