Customer Service Agent

Starting Pay: $14 / Hourly

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

We are seeking an energetic, guest-focused individuals that will effectively check guests into and out of their tour assignments, as well as coordinate the general office administration and provide customer service to our guests. No experience required!

We offer full and part time positions for day shift from 8:30am - 4:00pm, including weekends. We also offer paid training and the opportunity to grow within our organization. It is possible to have work life balance and supportive leadership directly available to you by joining our team! You have the talent, we have the jobs; apply on our career site today!

Responsibilities

• Assist with researching, resolving, and documenting guest issues
• Coordinate meetings, make appointments, take detailed minutes, and report back to attendees
• Coordinate paperwork, for example, PARs, Terms, new hire paperwork.
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.
• Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries
• Provide quality customer service to guests

• Customer Service experience a plus
• Fluent in English and Spanish a plus
• Hospitality or sales experience a plus

Why Westgate?

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.