Customer Service Ambassador

What We Are Looking For 

Decent is seeking a highly motivated Customer Service Ambassadors to join our growing team. In your typical Decent day, you’ll be asked to provide surprisingly delightful customer care to our customers while working alongside experienced techies and health insurance nerds to improve health plan delivery as we know it. 

Who We Are

Decent envisions a world where everyone has the freedom to do the work, they want without sacrificing access to affordable and comprehensive healthcare. We believe in our mission to offer more affordable health insurance options for start-up to midsize businesses by aligning incentives to improve health, reduce costs, and put members at the center of their care.

We help small businesses (2-100 employees) band together in a large group PEO and do their payroll, so we can save them 35% on their health insurance. We're servicing a huge market need for affordable and delightful health insurance (79 NPS vs. industry average of 19), and all of our plans include unlimited primary care via the direct primary care (DPC) model. We sell both direct and through brokers and have partnered with national broker distributors like BenefitMall and OneDigital (25K brokers) to offer the world's first integrated health plan + PEO. We set ambitious goals around team NPS and believe building and maintaining a strong positive culture is the key force multiplier in everything we do.

Why We Love Working Here

• Decent is an equal opportunity employer. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. 
• We are a people first company and believe our success is defined by the success of those we work with. 
• We don’t schedule meetings at least 1 day a week to allow our team to have focused work time and additional flexibility.   
• Our teams are remote; we work asynchronously and make space for real time collaboration as needed
• We offer a fantastic compensation package consisting of a combination of competitive base salary + stock options, medical/dental/vision benefits, paid holidays, take what you need PTO, and career advancement opportunities within a small but quickly growing company.

What You Will Be Doing

• Providing knowledgeable and friendly live support to shoppers with questions about Decent, our plans, how to select the right plan
• Providing informed live support to brokers selling our plans via phone, chat, and email
• Providing attentive live support to members with questions about benefits, claims, finding a specialist, etc
• Providing expert live support to providers (physicians, clinics, hospitals) with understanding patient’s benefits and coverage, patient eligibility checks, and inquiries regarding claims
• Providing expert support to current members regarding benefits and claims
• Supporting members and providers with identifying and evaluating referral options
• Escalating customer issues to internal team for resolution when appropriate
• Identifying opportunities for streamlining and optimizing internal tools and processes in support of Decent’s growth and expansion

What We’re Looking For

• General availability Monday through Friday, 7am to 6pm CST, and Saturday 8am to 2pm CST. (Expectation is a 40 hr work week).
• High School graduate or equivalent
• 2+ years customer service experience 

What Will Make You Stand Out

• Confidence to call things out that don’t make sense
• Friendly, patient, and professional phone demeanor
• Excellent verbal communication skills
• Solid written communication skills
• Internet savvy
• Loads of attention to detail
• Spanish fluency is a plus!