Customer Service Annuity Specialist

Job Description:
Pacific Life is investing in bright, agile and diverse new talent to ensure we continue to innovate and strengthen relationships with our contract owners. That’s why we’re actively hiring for a class of licensed Customer Service Specialists that will focus on servicing our Annuity products. Join our team and take part in our people-first culture! If you currently hold your FINRA Series 6 or 7 license, you will be considered for a work from home opportunity! Candidates that live near the Newport Beach, CA or Omaha, NE office and are currently series 6 or 7 licensed will be considered for a hybrid work mode.

Please apply now to be considered for one of our multiple openings! We are currently offering a $2500.00 sign-on bonus!

Additional details about this opportunity :
As Customer Service Specialist, you’ll play a key role in Pacific Life’s growth and long-term success. In joining the Retirement Solutions Division (RSD) Customer Service Department, you’ll work throughout several phases of training to include a great support system from both Supervisors and Senior Peers.

Whether you’re experienced in the financial industry or a recent college graduate, we have an amazing training program that will meet you where you are. We look for mission-driven self-starters comfortable with ambiguity and who thrive in a fast-paced, collaborative culture. Here, we believe you should be given the time, space, and trust to do your best work – your way. As part of our transition toward a more digitally oriented, inclusive and employee-focused company, we’re opening this role to currently licensed candidates interested in working remotely, or if you’re close to one of our main offices in Newport Beach, CA, or Omaha, NE, all the better!

Who will love this job :
You enjoy talking on the phone. This role will take anywhere between 50 to 60 incoming calls per day. Being comfortable on the phone and providing excellent customer service is #1.

Problem Solving! If there’s an obstacle, you'll want to find a way to work through it.

You are excited about helping your colleagues and our customers, keeping in mind our goal of excellent quality.

You’re comfortable with a fast-paced environment.

You enjoy supporting your community and getting involved – we have multiple opportunities to volunteer and support local charities and organizations!

The experience you will bring:
1+ year or related business experience

College degree and/or equivalent experience preferred

FINRA Series 6 or 7 license required within approximately 30 days of hire date

Strong customer skills with 1-2 years’ experience in a related role.

Resourceful self-starter who is interested in researching answers to questions from available information.

Analytical skills and ability to think outside the box.

Organizational and time management skills.

Motivation and ability to learn new concepts quickly and adapt to a changing environment.

The recruiting process:
All resumes will go through an initial review

Selected applicants will be asked to complete a recorded video-interview and game-based assessment via HireVue.

We'll be conducting interviews in late July and August with an expected start date of September 12, 2023.

Compensation:
Starting hourly rate will be based on your location, FINRA license status and experience and ranges between $25.11 - $30.36 per hour.

We are also offering a $2,500.00 sign on bonus!

You belong at Pacific Life
At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

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Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.