Social Media Community Manager

This is a remote position.

Fandem designs and develops purpose-built NFT solutions for sports properties, entertainment brands, and celebrities.

As a result of our recent market adoption and new clients, we are looking for a talented Social Media Lead with knowledge of the NFT space and a passion for sports/esports. We’re looking for a self motivated, collaborative, and proactive Social Media Lead to build and nurture fan bases around client projects. A proven background developing and managing huge online communities across different social platforms is required.

This individual will have a passion for technology and be enthusiastic about working in a fast paced startup environment. They will be incredibly detail oriented and be able to take full control of and skillfully grow our digital communications efforts to our community. They will be able to work independently as well as collaboratively with the team Fandem as well as our clients.

RESPONSIBILITIES

• Implement and manage community programs across all fan touch points
• Design online activities and incentives to keep communities engaged with Fandem and our clients
• Present and consult with marketing team to help drive current and new initiatives forward
• Celebrate and surface the important feedback and incredible stories that come from our community
• Shape the future of how we build trust and growth in new community segments, when working with our diverse community
• Manage on-brand community events and activations throughout the year
• Make recommendations for improvements while promoting the optimization of processes and tools for best program output
• Set and track program performance goals through data measurement tools and dashboards
• Report on the result of each event, identify trends, and create case studies

QUALIFICATIONS

• 3-5+ years proven work experience as a community specialist/manager
• Demonstrated excellence in project management, organizational planning and operational excellence
• Experience building and managing digital online communities from conception to launch
• Experience in digital communications/community building in crypto/fintech, art, fashion, sports, e-sports and/or collectibles industries
• Client or customer relationship experience
• Understands the best digital community moderation practices
• Knowledge of online communities from platforms including Twitter, Instagram, YouTube, Discord, Telegram, and Twitch
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series)
• Ability to identify and track relevant community metrics
• Excellent verbal communication skills
• Attention to detail and ability to multitask
• Impeccable organizational skills and attention to detail

Fandem powers: Digital Collectibles, Brand Sponsor Integrations, Fantasy & Gaming Applications, Betting & Gambling Applications, Event Ticketing & Experiences

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