Job details

Customer Service

Location: Onsite 777 N Rainbow Blvd, Las Vegas, NV 89107
Contract Position: This is a temporary position that will start on 8/28/2023 and will continue through November. There is an opportunity to convert to perm.
Salary: $18 per hour
Hours: 8 hour shifts between 5am and 6pm PST Monday to Friday, with some Saturday working during peak times. You’ll have a commitment to work 40hrs per week.

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Introduction

Our Customer Service Representatives are responsible for taking calls from our members who will need help evaluating their benefit options and you’ll advise them on optimizing their employee benefit use. There is no outbound or cold calling.

You’ll also work with insurance carriers, providers and third party administrators to resolve claim and eligibility concerns for clients. You may also be cross-trained to work in other teams depending on business need.

This is an In-Office position which is located at 777 N Rainbow Blvd, Las Vegas, NV 89107
This is a temporary position that will start on 8/28/2023 and will continue through November. There is an opportunity to convert to perm.

What will you be doing?

In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service. You’ll be patient, show empathy which will further promote our reputation of integrity.

As a minimum requirement you’ll need:

High school diploma
Minimum of 1 year of customer service experience
The ability to type well and use a computer

It would be nice if you also had:

The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
An eye for detail

U.S. Eligibility Requirements:

Interested candidates must submit an application and resume/CV online to be considered

Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?

Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Type: Full-time

Pay: From $18.00 per hour

Experience level: