Customer Service Bilingual Representative

Looking for a career serving your community and NOT just a ‘job’?

We are hiring…

CONNECT with YOUR COMMUNITY right here in El Paso
Looking for a rewarding career where you can truly help people in YOUR community?

We will connect you with….

• $14.00 per hour to start w/path to growth of $15.00 per hour within 4 to 6 months
• FREE SECURE PARKING!
• An outstanding training program and mentors to help you learn and grow
• FREE ON-SITE GYM!!!
• Paid time off that begins to accrue immediately
• Best in class benefit & retirement plans
• A diverse, inclusive, and appreciative team
• A rapidly expanding call center with TONS of career growth opportunities
• Benefits as a First Responder
• State of Art NEW facility – Safe, Secure, and VERY COMFORTABLE

Job Type: Full-time

HERE’S THE DEAL:

Our beloved Customer Service Representatives take ownership of collecting and processing public and in-house requests for information or actions

Our tasks include:

• Providing day-to-day customer service needs for citizens of El Paso
• Inputting work orders and dispatching city staff to citizens as required
• Provide superior customer service

WHAT IS THE CALL CENTER?

WHAT WILL I DO EACH DAY?

Some of the ESSENTIAL RESPONSIBLITIES YOU WILL OWN ARE:

• Answer incoming calls in a timely and professional manner, respond to routine questions and take complaints from the public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action
• Properly log each call and ensure that the caller receives the correct information
• Always maintain professionalism even during stressful phone interactions
• Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks
• Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests
• Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions
• Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees
• May be required to work overtime, weekends, holidays, and/or during declared emergencies

HOW DO I KNOW IF I QUALIFY FOR THIS EXCITING OPPURTUNITY?

Minimum Qualifications:

• High School diploma or G.E.D Equivalent
• At least 1 year of Contact Center experience preferred.
• Applicant must be a U.S. Citizen to become licensed under the State of Texas as a telecommunicator.
• Bilingual and Fluent in Spanish
• Must successfully pass criminal background checks, drug tests and have a clear driving record.
• Must be available to work assigned shift between the hours of 7 a.m. and 11 p.m.

WHAT SKILLS WILL I NEED?

Required Skills:

• Accurate keyboarding ability
• Bilingual and Fluent in Spanish
• Excellent Customer Service Skills and an interest in public service

ARE THERE ANY BENEFITS?

Medical Benefits & Insurance

With a range of medical plans available, employee health is our priority. Plans include different deductible and coinsurance rates and the option of a Health Savings Account.*In addition to our main medical plans, we offer dental plans, as well as vision discounts.

Paid Time Off

We believe employees MUST balance their home and work lives. Our paid time off policy is flexible to meet with the diversity of our staff and their families. All employees receive time off based on their tenure.

Retirement Options

For the long term, our 401(k) plans with savings options help our employees stay on track to meet their retirement goals. From the time an employee enters our workforce to the time they leave, they have the resources and tools to advance their career as well as their lives.

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Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• El Paso, TX 79924: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to accept $14.00 Per Hour as your hourly Rate to start?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person