Customer Service Collection Representative

We are looking for a self-driven and competent Customer Service Collection Representative to join our team.

As a Customer Service Collection Representative at our company, your main responsibility will be to contact clients and collect missed and outstanding overdue payments. Initiating calls with delinquent customers by phone, mail or personal visit to collect payments and settle accounts.

In this position, you will be making and responding to clients/customers through calls or emails, confirming customer information, collecting debts via telephone, contacting customers in regard to their outstanding debt payments and setting up billing plans and receiving overdue payments from returning customers. You'll be providing daily coverage of all accounts until payment arrangements have been made. This is a remote position (work from home).

Requirements:-

High School Diploma or equivalent

 2+ years of Customer Service Representative experience

 2+ years of collections/payment experience

 Microsoft Dynamics experience preferred, not required

Responsibilities: -

Make payment arrangements

 Knowledge of collections regulations including Debt Collection Practice

 Tend to any inquiries and resolve any customer complaints/issues

 Inform customers of the terms and conditions of contracts

 Research invoice issues

 Update customer profiles

 Call and email clients for overdue payments

 Review customer accounts

Benefits: -

Medical coverage

 Dental insurance

 Vision insurance

 Paid sick leave

 Paid time off

 Paid holiday time

 Company equipment

 Remote work flexibility

 Disability benefits

 Workers' compensation