Customer Service Phone Specialist- Walser Automotive Group

Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.
**
*Compensation: $18.00 - $20.00 / Hour*
**
*How do our Customer Service Phone Specialists Drive Impact?*
Our Customer Service Phone Specialists promptly and professionally answer inbound calls with a goal of providing exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments; advise on recommended maintenance; confirm scheduled appointments; and reschedule missed appointments. Some of the responsibilities include:

• Meet or exceed minimum monthly call and appointments set goals and expectations (subject to change based store list assigned per management discretion)

Month 4: 8 Calls per hour, 2.8 Appointments per hour, Call rater at 85% or above
Month 5-8: 10 Calls per hour, 3 Appointments per hour, Call rater at 90% or above
Month 9+: 12 Calls per hour, 3.5 Appointments per hour, Call rater at 90% or above

• - Master and follow all training materials including inbound Service Call Guide (script)and Strategic Responses (word tracks) to accurately answer all client questions
• Perform outbound follow up calls and keep current with service specials, all direct mail pieces, and recall notices from the manufacturer

We are Looking For:

• Six months of prior high-volume call center or similar experience (e.g., collections, etc.)
• Solid understanding and adherence to the Service BDC Policies and Procedures Manual
• Must have strong customer service experience
• Must be punctual and reliable with the ability to work flexible hours

What We Offer:

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride and Asian Hmong Alliance
• The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions daily. They are:
* *
*Do The Right Thing – Nothing is worth compromising a relationship.*
*

• Lead By Example – Be willing to help no matter how difficult the challenge.
• Display Positive Energy – A good attitude is highly contagious.
• Be Open Minded – The only thing that is constant is change.

*
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.**
*

Job Type: Full-time

Pay: $18.00 - $20.00 per hour