Customer Service Rep HN

Job Duties:

• Promote a positive work environment and teamwork.
• Keeps inventory of all office supplies and places orders.
• Answer incoming calls and direct accordingly.
• Greet visitors and have them sign in/out.
• Communicates with corporate for any new set up in E1 and Cardinal Connect
• Order Entry in E1.
• Handles any errors with order entry in E1 and clear path when scheduling.
• Coordinate with staff to schedule orders and make sure orders get out on time.
• Coordinate with Quality Manager on any no charges.
• Verify customer pricing in E1 is current and up to date.
• Coordinate deliveries on the delivery board.
• Communicate with customers and drivers on any delayed deliveries/breakage/missing glass/temper only glass.
• Arrange for CPU orders to be picked up with customers and relay to shipping department.
• Communicate and provide administrative support to management/production.
• Scan and save all bill of ladings for proof of deliveries.
• Complete all daily reports by the end of the day.
• Meet quality expectations.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well