Job details

Customer Service Rep

Job Description:

Pentair currently has an opening for a Customer Service Representative to join our team out of the Bishop Woods, WI location. In this role the Customer Service Representative will be responsible for supporting sales by providing customer service and sales support. This involves processing sales orders received by mail, fax, or email and handling inquiries via phone or email regarding product, orders, pricing, customer relations and complaints. This position works closely with Production Management, Engineering, Human Resources, Purchasing, Quality, Manufacturing, R&D, and the Warehouse Departments providing solutions to drive sales growth, as well as effectively managing internal activities & external customers’ expectations to ensure superior customer service.

Duties and Responsibilities:

Provide exceptional customer service by demonstrating friendly, knowledgeable, reliable service.
Starting pay between $20-23/hr.
Communicates directly with customers. Answers phone calls and responds to inquiries.
Responds to customer inquiries for pricing, part ordering information, order shipment and invoice information, quality/import/technical data, etc.
Obtains information from customers and communicate to the appropriate departments – including part number revisions, forecasts, customer or internal requests, changes to shipment information, etc.
Accurately enters purchase orders and quotes on the day they are received.
Processes debit/credit memos and returned goods authorizations as required.
Process EDI transactions
Assists in processing, expediting, delaying, or communicating the status of open orders.
Assists in creating export documents and maintaining files.
Adjusts sales and work order dates to meet customer needs.
Works with sister facilities to process, expedite, or delay sales transfer orders.
Conveys customer questions and requests to appropriate department and ensures a timely response.
Contacts key individuals inside and outside the company to obtain or relay important information on customer-related issues. Responds to customer after receiving all of the appropriate information and data.
Works with Production, Shipping and other operating functions regarding delivery and service matters.
Works with Engineering, R&D, and Quality to respond to product-related complaints and inquiries.
Works with Accounts Receivable Department on customer payment issues and discrepancies.
Acquires knowledge of all products.
Complies with security regulations and procedures.
Assists with special projects and product research as requested
Perform other tasks & duties as assigned.

You should have:

Minimum of two years’ experience in a customer service role, manufacturing customer service preferred
High school diploma/ or equivalent
Word, Excel, Outlook, JDE or other CRM system
Demonstrate professional communication skills both verbal and written.
Demonstrated ability to prioritize duties, exercise good judgment, handle multiple tasks simultaneously, meet deadlines, and work under pressure.
Strong attention to detail. Ability to achieve thoroughness and accuracy when accomplishing a task.
A proven track record displaying excellent organizational skills and a detail-oriented demeanor.
Previous experience working in an energetic team environment while displaying a pleasant / friendly style as well as a professional image.
Ability to work with cross functional teams, including R&D, QA and Production
Willingness to learn and adapt
Takes initiative to seek answers and raise concerns or issues
Quickly and effectively resolve conflict
High stress tolerance
Expresses oneself clearly and professionally, orally and in writing
Works with minimal supervision
Experience with Export shipping

Desired Characteristics

Above-average proficiency in relevant software programs, such as Word, Excel, Outlook, etc.
Bi-lingual fluency in English and Spanish

More About Us:

Pentair Overview
At Pentair, we believe the health of our world depends on reliable access to clean water. We deliver the most comprehensive range of smart, sustainable water solutions to homes, business and industry around the world. Our industry leading and proven portfolio of solutions enables people, business and industry to access clean, safe water, reduce water consumption, and recover and reuse it. We help ensure water is clean when returned to the environment. Whether it’s for fitness and fun, healthier homes, better flood control, safer sky rises, more sustainable ways to farm, or safe drinking water for those who need it most, we won’t stop until the world’s water is managed the best way possible.

From approximately 130 locations in 34 countries, Pentair’s 10,000 employees are united in our unwavering belief that the future of water depends on us. Our 2017 revenue was $2.8 billion, and we trade under the ticker symbol PNR.

Pentair is an Equal Opportunity Employer
Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by: