Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Service Representative - (Start Date - 8/14) image - Rise Careers
Job details

Customer Service Representative - (Start Date - 8/14) - job 2 of 2

Serve as the primary contact for all Orange Lake Owners and Global Access Members. Responsibilities include answering incoming calls, facilitating sophisticated product knowledge options involving, but not limited to, booking of multiple sites and partner products. Additional responsibilities include making outbound calls to new members, pre-arrivals, member dues, and other ad hoc outcalls as well as call handling related to ownership, Global Access membership, maintenance fees, mortgage, reservations exchange, etc. The outcall portion should not exceed five weeks out of the year constituting less than 10% of the overall job.

ESSENTIAL DUTIES AND TASKS:

  • Answer incoming calls, facilitating sophisticated product knowledge options involving, but not limited to, booking of multiple sites and partner products
  • Provide excellent Owner/Customer service as it pertains to ownership, membership, maintenance fees, mortgage, reservations exchange, etc.
  • Reservation inquiries and bookings for members and owners

QUALIFICATIONS:

  • Previous reservation and customer service experience in a call center or resort environment preferred.
  • Able to work evening shifts, holidays and weekends
  • Continuous computer use
  • Continuous phone use
  • Ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills
  • Strong attention to detail
  • Ability to adapt in fast paced work environment

INDCCC

Education

Preferred
  • High School Diploma or better
  • GED or better

One of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel. We focus not only on creating meaningful experiences for our...

12 jobs
MATCH
Calculating your matching score...
FUNDING
TEAM SIZE
DATE POSTED
July 21, 2023

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!