Customer Service Representative

Job no: 530184
Work type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time

Job Summary

This position provides administrative and clerical support to the Service Response(Customer Service) department in a variety of support functions such as Event Management, Key Issue and Customer Service.

Key Responsibilities

• Providing excellent customer care and serving the needs of our university.
• Process event certifications.
• Data entry and processing of work orders.
• Provide key issue services during absences and peak periods.
• Provide reception services for the front office.
• Provide administrative support and assistance to Facilities Management managers and staff.

Knowledge Skills and Abilities

• Computer knowledge.
• Working knowledge of spreadsheet and word processing programs.
• Ability to learn and use the computerized in-house maintenance management system
• Ability to learn and use campus event management system
• Excellent oral and written communication and interpersonal skills.
• Demonstrated ability to communicate with all levels of administration, faculty, and staff.
• Excellent customer service skills.
• Demonstrated past experience in a customer service-oriented environment.
• Working knowledge of various types of paging systems, i.e. radio, walkie talkie, etc. Work experience using multi-line phones.
• Must possess exceptional organizational/communication and interpersonal skills; Ability to adapt to changing client situation
• Capacity to think creatively.
• Ability to relate well to individuals and groups with widely varying backgrounds, perspectives, education and skills; ability to work well in stressful, high-pressure, high-profile situations. Ability to multi-task responsibilities related to events and facilities services
• Ability to communicate effectively with customers, co-workers, contractors, and the public, both orally and in writing.
• Excellent oral and written communication, interpersonal and customer service skills.
• Working knowledge of spreadsheet and word processing programs.
• Ability to work nights and weekends.
• Ability to multitask and prioritize projects.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to three years of administrative support experience required. Bachelor's degree is preferred.

Licenses / Certificates

Valid California driver's license preferred.

Department

Facilities Services

Classification

Administrative Support Assistant II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

CSU Classification Salary Range: $3,338 - $4,913 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.