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Job details

Customer Service Representative

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit

Tricon Residential

Job Description

The Customer Service Representative will interact directly with customers to provide information in response to prospective resident’s inquiries about properties and current resident’s inquiries about maintenance or other questions. They will respond with appropriate remedies in a professional manner.

Confer with the customers via emails and over the phone
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Listen to the customer queries patiently and resolve. If the issue doesn’t have an obvious solution, escalate it to appropriate leadership
Update customer accounts as needed
Coordinate with the internal departments to find solutions and resolve matters
Promptly follow up with the customer to ensure they are satisfied with your answer
Demonstrates curiosity, digging for information below the surface
Makes low level inferences

Qualifications:

Possess great interpersonal and communication skills
Be practiced with handling all personality types
Demonstrate professionalism
Be flexible and cooperative
Work well under close supervision
Strong attention to detail
Be able to determine an accurate assessment of situations
Be a problem solver

Minimum Requirements:

High school diploma or GED equivalency.
1-year previous customer service experience
Proficient in Microsoft Excel and other Microsoft Office applications
Ability to consistently and timely produce quality, accurate work
Ability to adapt to, and work through, challenges i.e., problem solving skills; a determination to succeed even when faced with something new
Ability to work in a fast-paced environment and multi-task

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$32,210.00 - $48,310.00

Tricon Residential Glassdoor Company Review

4.2