Job details

Customer Service Representative

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

We’re hiring.
Ubiquity is hiring for Customer Service Representatives to join our team in Omaha, Ne. Demonstrating skills and concepts within a high-volume call center environment. Member Relations Representative is responsible to provide thoughtful and courteous customer service to each and every individual.

We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Day-to-day responsibilities:

Make outbound calls to gather survey information regarding their recent healthcare experience as well as provide accurate, satisfactory responses to their inquiries
Manage calls involving dissatisfied customers, offering assistance and support, escalating items for quick resolution
Review Member accounts and update necessary personal information
Collaborate with management team and other call center representative to improve the customer experience
Educate customers with the intent of retaining their business
Provide high levels of Customer service and willingness to assist
Collaborate with internal departments and vendors to facilitate resolutions to member’s inquiries
Respond to member and member-related calls in a courteous, professional & efficient manner providing timely follow-up to requests for information and service
Document details on every call in the required systems for future follow up, data collection and reporting
Timely review, completion and implementation of mandatory training and department updates
Operate MIS and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange.
Attend monthly staff meetings.
Ability to work independently and as a team
Ability to review, support and maintain HIPAA and Regulatory guidelines.
Flexibility with scheduled shifts, lunch and breaks as business need warrants.

Ideal candidates have:

High School Diploma or GED
6+ months customer service experience.
Knowledge or experience in Microsoft Suite including Outlook with a basic understanding of Word, Excel and Access;
Strong organizational skills, effective written and oral communication skills;
Strong interpersonal skills to be able to interact with all levels of staff and various departments.

The Perks.

Medical, Dental and Vision Insurance
Company Paid Life Insurance
401(k) Retirement Benefits
Paid Holidays
Fun work environment
Internal Growth Opportunities

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and
operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+brands and counting.

We want you.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

Ubiquity Glassdoor Company Review

3.9

Ubiquity DE&I Review

4.0

CEO of Ubiquity

Matt Nyren

Approve of CEO

By Ubiquity

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology and operations. Focused on transforming the customer experience through data, applied science and an unprecedented passion for people, Ubiqui...

26 jobs

INDUSTRY

HR Consulting

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in New York, NY

DATE POSTED

March 28, 2023