Customer Service Representative

As our Customer Service Representative, you will assist end-users, customers, dealers, independent rep groups and sales representatives in placing orders, providing order status information and resolving issues impacting the company’s order fulfillment process in a responsive and reliable manner.

You’re excited about this opportunity because you will...

• Provide assistance to both internal and external customers via email and by phone, regarding, pricing, product capabilities, order status and other related customer service inquiries
• Expedite the customer communication process to notify customers of late orders, partial deliveries, order changes, fee charges, replacement orders, etc.
• Answer and confirm customer inquiries regarding product pricing processes including GSA/state contracts, discount levels, direct bill terms and conditions and special pricing requests
• Authorize product returns, replacements, traffic fees and claims within approved guidelines by exercising good judgment
• Issue creditmemos, debit memos and manual invoices as needed to remedy pricing and discount discrepancies
• Coordinate special shipping and freight requirements as needed
• Convey any dialogue to internal and external customers in a clear, accurate, and understandable method, and document communication in order to track messaging
• Pursue open orders with incomplete information to ensure the order entry process is timely and efficient

What You Bring to the Team

• A minimum of two years of customer service experience, preferably in a B2B environment
• Strong written and verbal communication skills in addition to sound organizational and planning aptitude in order to communicate effectively with a diverse client group
• A high degree of attention, accuracy, sense of urgency and an understanding of the company’s order acceptance process

Fellowes Brands - A Family Business Since 1917

For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx

Equal Employment Opportunity/M/F/disability/protected veteran status

Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Mesa, AZ 85205: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Mesa, AZ 85205