Customer Service Representative

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Customer Service team and bring your passion and talent to work.

Customer Service Representative

Morrisville, NC

Your contribution:

Primary focus is to fulfill customer requests by processing sales orders, quotations and assisting with inquiries concerning order status, ship date, pricing and product availability. Serve as the Sales Support Helpdesk, which is the primary point of contact for any sales related inquiries. Proactively escalate known customer issues to the Customer Service Coordinator and collaborate to resolve issues.

• Performs activities associated with the receipt, review and accurate processing of sales orders provided by customers and sales staff
• Prepares and maintains customer files and reports for data entry
• Support and ensure compliance with policies and procedures
• Work cross-functionally with Sales and Finance to ensure accurate account set up and invoicing.
• Responsible for customer credit and debit memos
• Reviews proposals and preliminary quotations generated by sales teams for accuracy, communicate quote status and technical completeness or inaccuracies, generates ‘’official” quote to customer using corporate accounting system, revising quotes as necessary.
• Assists customers with questions concerning order status, ship date, and related inquiries
• Strong Customer service skill set
• Ability to survey for customer feedback
• Handles essential tasks as assigned, and responds to change productively
• Adapt to a changing work schedule when needed

Your background

• Minimum Associate degree in business and/or equivalent experience.
• Working knowledge of MS Office, Excel, and accounting systems.
• Familiar with Tecan US product line a plus.
• Familiar with SAP R3 a plus.
• Ability to work well under pressure, to multi task
• Strong organizational skills
• Strong follow-up skills
• Strong ability given to detail in all aspects of the job
• Ability to get the job done no matter what it takes.
• High level of commitment and initiative
• Ability to interact with all levels of staff as well as customers in an efficient and
• cooperative manner
• Professional phone etiquette required.
• Ability to interact effectively with diverse groups inside and outside of the organization
• Ability to manage time effectively
• Dependability is a must for this position
• Excellent written and oral communication skills
• A desire to make the difference!
• Proven team player with a strong team work ethic and willingness to expand job functions to other areas when needed.

What makes working at Tecan unique

• The chance to make it count and to have an impact on the world of tomorrow
• Working in an international and diverse environment
• The change to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive Compensation and Benefits package, including medical, dental, vision, and 401K match
• Wide range of training courses
• Strong company culture with rich history

Join Tecan, a great place to work! Read out about recent certification from Great Place to Work.

We're looking forward to receiving your application online. Please submit your CV or resume (without picture and without cover letter, reference letters and diplomas are optional).

Only applications that fully meet our requirements will be considered.