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Customer Service Representative

Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.


Monday-Friday, 10:30AM- 7:30PM


Pay, benefits and
more.

  • Pay starts at $19.33
  • Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week


As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.


What you’ll do on a typical day:

  • Bill shipments pursuant to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Availability to work a variety of shifts, including days, evenings, nights and weekends

It’d be great if you also have:

  • Transportation experience
  • Excellent verbal and written communication skills

This job requires the ability to:

  • Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.


Review XPO's candidate privacy statement here.

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CEO of XPO
XPO CEO photo
Mario Harik
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Average salary estimate

$19.329807 / HOURLY (est.)
min
max
$19.329807
$19.329807

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

XPO, Inc. (NYSE: XPO) is one of the largest providers of asset-based less-than-truckload (LTL) freight transportation in North America, with proprietary technology that moves goods efficiently through its network. Together with its business in Eur...

24 jobs
FUNDING
TEAM SIZE
DATE POSTED
December 17, 2023

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