Customer Service Representative

Job Description

Now is a great time to join Semikron Danfoss! This Customer Service Representative will work closely with our customers on a daily basis responding to e-mail, answering phones, quoting prices and availability of product, entering orders, following up on inquiries and delivery, and fulfilling customer requirements. This position works closely with our outside sales force, shipping, production and purchasing departments.

Job Responsibilities

1. Provide exceptional customer service, order taking, inventory control and data entry

3. Research product, pricing, shipping, delivery, credit issues, returns, etc.

3. Respond to problems and resolve issues in a timely, professional manner

4. Develop loyal customers with a helpful and professional telephone manner.

5. Maintain customer contact via e-mail, phone, and the internet

6. Demonstrate positive and cooperative behaviors with customers and coworkers.

Background & Skills

1. Ability to navigate through multiple screens and learn quickly.

2. Preferred 5 years experience in a CSR role

3. Bachelor's degree preferred, High School Diploma required.

4. Knowledge of MS Word and Excel is required. Familiarity with quality systems (ISO/TS/QS) helpful.

5. Strong interpersonal, verbal, and written communication skills. Ability to multi-task and follow through to completion.

6. Must be self motivated and thorough with a high level of attention to detail. Proven ability to work as a team member.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Semikron Danfoss

Semikron Danfoss unites two companies that complement each other through shared values such as enthusiasm for technology that enable a sustainable future. We believe in a modern and dynamic leadership culture to unleash the full potential of our teams.

Innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives. We strive to create an inclusive workplace where people of all backgrounds are treated equally, respected, and valued for who they are.

The success of our employees is our success. That is why we offer a wide range of development opportunities and assign great importance to the health and well-being of our employees. The foundation of our joint work is our family-like corporate culture, which is characterized by trust, commitment and genuine teamwork.