Customer Service Representative

**position is currently remote but will return to office: TBD**

Alacrity Solutions is an exciting and customer focused company with an opening in their Orlando, Florida office. The ideal candidate will be responsible for but not limited to: Assisting customers over the phone, data entry and building relationships with current and potential customers. The candidate will be self motivated, have excellent customer service skills and have experience with Excel.

Alacrity Solutions offers a competitive benefit package and a fast paced rewarding opportunity for the right candidate

Responsibilities of the Customer Service Coordinator include, but are not limited to: Working directly with customers and inquiries regarding our company and services.

Customer interaction via phone, claim platform, and email

Dispatching assignments to credentialed service providers

Monitoring assignments and following up with service providers on status

Qualifications of the Customer Service Coordinator include, but are not limited to:Customer service experience dealing with high volume inbound and outbound calls

Excellent communication skills

Ability to work independently Great organizational skills

Ability to multi-task

Proficiency with MS Excel and MS Outlook

Problem solving

No need to apply if you do not possess these specific qualifications.

Ideal candidate would have:

Customer service/call center experience-Problem solving skills

Ability to work in a fast pace environment/multi task

Computer experience -EXCEL is a must

Phone etiquette

Detail Oriented (important)

MOTIVATED!

Please reply with your resume.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Company is currently remote

Work Location: In person