Job details

Customer Service Representative - job 2 of 2

Eaton’s ES CRDS COMM Commercial division is currently seeking a Customer Service Representative located in Windsor, CT.

The expected annual salary range for this role is $56062.53 - $82225.04 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The Customer Service Representative is the primary point of contact at the Satellite facility for all external customers, internal customers, and field sales. In this role you will establish and maintain effective customer relations in support of organizational objectives.

In this role, you will:

Coordinate and negotiate with stakeholders to quote prices for projects on all panelboard product orders, enclosed breakers, and other miscellaneous products within established price structures / ranges, lead times and exceptions for quotations for all orders for these products.
Coordinate operation schedule for the respective product order building / processing within production capacity, engaging with the satellite staff daily to ensure organization goals are realized.
Process incoming orders, generate purchase orders as needed, and prepare manufacturing instructions for production floor, including product engineering / configuration changes.
Exercise discretion and independent decision making to reschedule or reassign orders, select effective supply vendors, and coordinate inbound shipments including expedite orders and advanced purchase items.
Support all respective information systems / programs to maintain streamlined operations.
Proactively seek ways to improve overall facility performance to promote an environment of continuous improvement and teamwork.
Other duties as assigned

Qualifications:

Basic Qualifications:

• High School Diploma or equivalent (e.g. GED) from an accredited institution

Minimum of two (2) years’ experience in a customer service role or manufacturing environment
No relocation benefit is being offered for this position. Only candidates that reside within 50-mile radius of the Windsor, CT facility will be considered.
Must be legally authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications:

Associates or bachelor’s degree from an accredited institution in business administration, supply chain management, engineering
Minimum 3-5 years’ experience in a manufacturing environment (sales, supply chain, production, engineering)
Minimum 3-5 years’ experience in sales, customer service, or roles involving price negotiation
Working knowledge of electricity, electrical diagrams (schematics, powerflow), manufacturing drawings

Skills:

Knowledge of MS Office Suite (Office, Excel, PowerPoint, Outlook)
Strong verbal and written communication skills
Strong organizational & time management/prioritization skills
Strong interpersonal and customer service skills

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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