Customer Service Representative

Company Overview

Since 1970, we here at CARDONE have been fixing what fails in the automotive industry. Our success has been fueled by our commitment to building better parts—and better partnerships.

We’re more than just an auto parts manufacturer: we rethink and remanufacture parts to outperform OE standards for reliability. This not only means replacing what’s faulty, but analyzing every inch of the original part design and improving it to create a more reliable, cost-effective product. We not only benefit drivers with our better parts, but our less wasteful, more sustainable approach to innovation benefits the world around us too.

Our business partnerships are built on trust—trust that we will pioneer innovative products, deliver orders on time, provide unparalleled support, and always operate with integrity. We Build It Better.

*This role is hybrid with 2 days in office, 3 days work from home*

Our Mission in Customer Service

Is to build lasting relationships and value with our customers by providing timely resolutions, problem ownership, and accountability as we strive for continuous improvement.

Job Description:

Customer Service Representatives will deliver superior customer service while maintaining a positive environment to elevate the overall customer experience in accordance with our Mission Statement.

As a Customer Service Representative, you will:

• Assist customers with requests for information and issue resolution, quickly and accurately.
• Develop and maintain a positive relationship between the customer and the company.
• Ensure customer satisfaction and provide professional customer support in a fast-paced setting.

REQUIREMENTS & SKILLS

• Minimum 1 year of Customer Service experience
• Direct knowledge of using MS Office (Word, Excel, and Outlook) and Web
• SAP experience a plus
• Able to multitask high volume of phone calls and emails.
• Language-English, Spanish is a plus.
• Exceptional communication and organizational skills
• Able to meet department’s metrics.

What Does a Customer Representative Do:

• Treat every caller with respect.
• Take customer calls and responds to emails.
• Provide customer assistance with stock checks, pricing, product inquiries as well as application look up.
• Process, alter or cancel orders for products or services on behalf of your customers.
• Provide status of existing orders.
• De-escalate situations involving dissatisfied customers by patiently offering assistance.
• Provide Customer follow up.
• Ensure quality service to customers as well as intra-company departments.
• Able to follow procedures, policies, and guidelines.
• Utilize internal data and web-based systems.
• Additional duties as assigned.

YOU WILL ENJOY THIS JOB IF YOU ARE:

• Responsible
• Patient
• Empathetic

• Focused on the full Customer Experience.
• Pay attention to details.
• Possess Critical thinking skills.
• Able to thrive in a Team Environment

Apply and Grow with us!

CARDONE Industries is an equal opportunity employer, offering all full-time employees a competitive benefits package including: medical, dental, vision, prescription, life, accidental death and dismemberment insurance; vacation time; parental leave; company-paid holidays; and a 401(K) matching program.

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