Customer Service Representative

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at North Carolina Farm Bureau Insurance! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

$17 - $19 hourly

• Communicate frequent customer suggestions to the team to troubleshoot
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Create records of customer interactions and follow up to ensure all questions have been answered
• Interact with the sales lead to maintain and improve service and product knowledge

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school diploma, G.E.D. or equivalent
• Strong knowledge of customer interface and interaction

At NC Farm Bureau Insurance, we believe insurance is more than a product, it’s a service. That’s what makes us different. That’s why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs. We stake our reputation on quality and honest service throughout the state of North Carolina.