Customer Service Representative

This is a full-time hybrid position located in Ann Arbor, Michigan where the incumbent can work remotely up to two days a week.

What you will accomplish together with us:

• Work with both clients and internal departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents or other departments on logistics services requests (e.g., correct shipments, returns, unblocking of order in finance dept.) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements and related documents
• Guarantee invoice verification and generate and distribute customer reports and service billings
• Assist in customer payment arrangements with finance department
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• Manage requests for technical documentation and quotation for customers
• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• Provide reports on various topics, e.g., customer complaints on loss/delays

What will convince us:

• Bachelor's degree in business administration or related field
• 2+ years of work experience in customer service or order processing department
• General reporting skills
• Service and detail oriented
• A proven track record for gaining an understanding of product and service portfolios
• Good communication and teamworking skills
• Proven software skills, e.g., SAP, Microsoft Office
• Identification with our core values: Sustainability, Openness, Enjoyment

What we offer

Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths
• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
• Work-life balance: Working from home at many sites
• Intelligent working environment: working in smart buildings with the latest technology and equipment
• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
• We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application.

www.sartorius.com/career