Customer Service Representative

Immediate need for a talented Customer Service/Collections/Financial Operations with experience in the industry.This is a 12+ Months contract opportunity with long-term potential and is located in Phoenix, AZ(Onsite). Please review the job description below.

Job ID: 23-24740

Pay Range: $12 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research, as necessary.
• Contacts members in all stages of delinquency and across all client’s product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
• Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
• Completes required account verification, account maintenance, and documents all contact and collection attempts.
• Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state, and national laws and regulation surrounding the collection industry.
• Actively uses and educates members on the debt analyzer and money manager tools.

Key Requirements and Technology Experience:

• Minimum Education: High School Diploma or GED equivalent is Required; Bachelor's degree is preferred.
• Any previous Collection experience is highly preferred.
• At least 1-2 years of Customer service and inbound and outbound call center experience.
• Experience in fielding inbound calls, and multi-tasking thru multiple systems while handling account inquiries at a moderate pace.
• Experience using Auto dialer as they’re on the phone so long, they need people who are used to working in that environment.
• Work requires utilization of the standard office equipment, including computers, faxes, telephones, phones, and headsets.
• Experience with Microsoft Office Suite including Outlook, Excel, Word, and Typing.
• Ability to work non-standard hours as the work schedules may vary.

Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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