Customer Service Representative - Ostomy Team

To provide client service support to the Account Management teams. Collect medical documentation and information in order to setup new clients of 180 Medical.

Job Duties:

• Contact clients to set up medical supply orders
• Handle incoming phone calls from clients regarding orders & customer service issues
• Request Medicare documentation on Medicare clients
• Contacts HH agencies to coordinate sending supplies
• Make entries as appropriate in Medtrack an internal Microsoft Access database
• Place orders in Medtrack
• Change orders in Medtrack
• Support Team Supervisor on miscellaneous projects
• Obtain verbal authorization for supplies from facilities
• Suspense auditor to obtain Plan of Cares and chart notes when needed
• Verifying insurance for existing customer insurance changes
• Performs follow up phone calls to clients after initial shipment
• Verifies that client files are complete and all necessary documentation is in place
• All other duties as assigned.

Qualifications and Requirements:

• Must have a high school diploma, college degree preferred, not required.
• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Typing: 35-40 wpm with 40 (adjusted) highly recommended
• Possess medical administrative skills
• Good communication skills with professionals in clinics and hospitals
• Sales experience preferred
• Ability to reason, problem solve, and think outside the box
• Multi-task a variety of issues
• Good organization skills and can prioritize tasks
• Proficient in Microsoft Office programs
• Good attention to detail
• Reliable/dependable
• Flexible and adaptable to changes in environment and industry
• Team Player; work well with others

Physical Demands:

• Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
• Infrequent light physical effort required.
• Occasional lifting up to 10 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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