Customer Service Representative - Remote - job 2 of 2

Req ID: 110805

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Service Representative - Remote to join our team in Bartlett, Tennessee (US-TN), United States (US).

Basic Qualifications:

• 1 year experience in an office environment
• 1 year experience using a computer with Microsoft Windows PC applications
• High school diploma or GED Preferences.

Responsibilities:

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
• Designated quiet area to complete calls while working from home
• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and strive to meet service standards.
• A typical day will likely involve fielding between 75 to 100 calls.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.

• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm ct

Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm. (Central Time) Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required

#INDBPO
#LI-MIWS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.