Customer Service Representative - Remote

Emergency Roadside Call Center – Work from Home
Join our AAA Missouri Emergency Roadside Team!

• Paid Training
• Monthly pay incentive programs
• Starting at $18.00 per hour (Plus weekend shift differential of 10% = $19.80 per hour)

Our Customer Service Representatives process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have 7 weeks of paid training at our call center to prepare you to provide legendary service to our members.

Must live in Southern Illinois, Arkansas, Missouri, Mississippi, Southern Indiana, Louisiana, or Kansas

• Full Time: 40 hours/week.
• Shift: 2nd shift (start times within 1:15pm-2:30pm)
• Opportunity to qualify for a $0.50 increase after 6 months of successful time in the position.
• Opportunity to earn monthly incentives.
• Career advancement opportunities.
• Work from Home Opportunities.

Requirements:
Successful candidates in the role possess resiliency in diffusing high stress situations.

Ability to provide excellent customer service to 100+ member calls a day.

You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.

Excellent written, verbal, and computer skills provide success.

Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.

High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

The Automobile Club of Missouri is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.