Customer Service Representative - Up to $24/hr

Essential Functions

IMPORT CUSTOMER SERVICE & DOMESTIC CUSTOMER SERVICE:

• Starting at $20
• Tuesday – Saturday 7 AM – 3:30 PM

ESSENTIAL RESPONSIBILITIES AND DUTIES:

- Ensure successful movement of cargo and achieve the departments profit goals.

- Prioritize the work flow for cargo movements to insure customer and vendor satisfaction.

- Ensure the timely movement of cargo from origin to destination to fulfill customer’s instructions and insure procedures for taking bookings are followed at all times.

- Approach each file and customer as an opportunity to exceed expectations and build customer confidence.

- Make sure all work completed meets Commodity Forwarders quality standards.

- Make sure all freight forwarding activities abide by all government laws and regulations at origin and destination.

- Make sure all necessary reports and records are complete, timely, and accurate.

- Coordinate with customs brokers to obtain release documents in a timely manner to maximize productivity of the warehouse.

- Process claim paperwork timely and accurately with carriers.

- Make sure all import files provided to the warehouse are complete.

- Coordinate all necessary deliveries while maintaining our strict delivery guidelines.

- Assist the sales effort to achieve the goals for new sales and customer retention.

- Promote a customer service friendly atmosphere.

- Maintain strong product knowledge and provide technical support to the sales team.

- Resolve problems that arise during the transportation cycle to build customer confidence.

- Approach each file and customer contact as an opportunity to exceed a customers’ expectations and improve the company’s reputation.

- Proactively communicate requirements to customer to avoid unnecessary transit delays.

- Make sure the department provides the support required by other departments and stations to maximize customer and vendor satisfaction and optimize profit.

- Complete tasks requested from each department in a timely and accurate manner.

- Be responsive to other stations or other department needs.

- Encourage and facilitate communication and team concepts of mutual support and communication.

- Complete responsibilities for all billing related functions to achieve goals.

- Process all billing within necessary time frame and billing is accurate.

- Adhere to all Policies and Procedures.

- Constantly analyze and improve department processes.

- Perform any other related duties as necessary.

#CSPRO

Job Type: Full-time

Pay: $20.00 - $20.10 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person