Job details

Customer Service Representative-WFH Florida

We heard you knock!

The Customer Service Representative is responsible for the execution of timely and accurate processing customer orders and quotes for the complete line of Masonite products offered through Florida Made Door and Masonite Display.

Responsibilities:

Complete the order entry process with a high degree of accuracy for orders
Answer incoming customer phone calls in a professional manner
Follow up to ensure that customer issues are resolved both promptly and thoroughly
Research delivery or invoicing discrepancies and issue credit as necessary
Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns
Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value
Answer technical inquiries regarding our products and providing updates on the status of orders
Communicate clearly and professionally
Assist customers on resolutions related to product availability issues
Maintain appropriate Customer Service controls and documentation
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
Follow all Company related safety/environmental rules and regulations
Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience

Qualifications:

High School Education required, Associate’s Degree or higher preferred
2-3 Years of previous experience in customer service including order entry required. Relevant experience in manufacturing, call center, or building supplies industry preferred
Solid demonstration of professional Telephone Etiquette
Product knowledge as it relates to the Building Material and/or Door industry is a plus
Ability to work independently and effectively in a fast paced team environment
Strong decision making and analytical skills
Excellent phone and written communication skills
Excellent PC skills in Microsoft applications
Strong ability to multi-task while maintaining a high level of attention to detail
Organizational skills with the ability to maintain detailed records
Ability to establish and continually develop professional relationships with both internal and external customers
Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.

This is a remote position

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